Getting your IT right
With over 16 years of specialist expertise in the media and entertainment industry, our technical department is on hand to help with any IT queries - however big or small. We understand the work involved getting your IT right, especially without the luxury of internal IT personnel.
We’re a one-stop-shop for our clients, providing an easy-access contact point for users to bypass the manufacturer. We offer different support packages for every level of client, and guarantee quality and speed whatever the budget.
Whether it’s over the phone advice, help on-site, remote access support or training; we pride ourselves on outstanding personal customer service and will care for your account like it’s our own.
Support
We offer 3 IT support packages, and all customers automatically receive Bronze support when they purchase a product (for no additional charge). To enhance your level of support you have the option to purchase our Silver packages starting from £240 for 4 hours additional support, or for our Gold package please call us on 01483 410370 for further pricing information.
Bronze
- Features include:
- 30 days initial set up support
- Unlimited email support
- No fixed contract
- Limited priority support
Silver
- All features of Bronze plus:
- Telephone support line
- Remote dial in
- 4 business hour response
- Support hours packages
- Discounted engineer rates
Gold
- All features of Bronze plus:
- Free site audit
- Unlimited support time
- 12 month contract (price based on site audit)
- Weekly client support report
Integration and installation
Our team will happily work on-site to help solve an IT problem, implement software or provide a full installation service. All work starts with a free consultation so we can properly determine what’s needed. We’re proud to be a Microsoft partner and are specialists in working with Office 365. Please call us on 01483 410370 for more information.
Cloud Rendering
We work with partners leading the way in Cloud rendering and can offer expert advice for a cost-effective and efficient way of rendering.
YellowDog
Microsoft
Renderwise
For information on YellowDog, Microsoft Azure or Renderwise please call us on 01483 410370 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Training
We can offer bespoke onsite training for any of the products we supply - please call us on 01483 410370 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to enquire. Also keep an eye on the events section of our website or subscribe to our newsletter for details of upcoming webinars and masterclasses.
Silver and Gold remote access support
To enable remote access support please follow the link to TeamViewer here.
